This Refund Policy explains how refunds are handled for Status Harbor's paid subscription plans. We want you to be satisfied with our service and we aim to handle all refund requests fairly.

1. Subscription Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

Your paid plan remains active until the end of the current billing period
You will not be charged for the next billing period
Your account reverts to the free Hobby plan after the paid period ends
No partial refund is issued for the remaining days in the current billing period

2. Refund Eligibility

We offer refunds in the following situations:

First-time subscribers — If you are unsatisfied with the Service within the first 7 days of your initial paid subscription, you may request a full refund
Service outages — If Status Harbor experiences a significant outage (more than 24 cumulative hours in a billing period) affecting your monitors, you may request a prorated refund for the affected period
Billing errors — If you were charged incorrectly (e.g., duplicate charges, wrong amount), we will issue a full refund of the erroneous charge

3. Non-Refundable Situations

Refunds are generally not issued for:

Partial months of service after the 7-day window
Downgrade from a higher plan to a lower plan mid-cycle
Accounts terminated due to Terms of Service violations
Failure to cancel before a renewal date

4. How to Request a Refund

To request a refund, email us at support@statusharbor.io with:

Your account email address
The reason for your refund request
The billing period in question

We aim to respond to all refund requests within 3 business days. Approved refunds are processed back to your original payment method and typically appear within 5-10 business days.

5. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. We are committed to resolving billing disputes quickly and fairly. Initiating a chargeback without contacting us first may result in account suspension.

6. Annual Subscriptions

For annual subscriptions, the 7-day refund window applies from the start of the subscription. After 7 days, annual subscriptions are non-refundable, but you may cancel to prevent renewal. In exceptional circumstances, we may offer prorated refunds for the unused portion of an annual subscription at our discretion.

7. Contact

For billing questions or refund requests, contact us at support@statusharbor.io.