This Refund Policy explains how refunds are handled for paid subscriptions to Status Harbor, operated by PE Priymak Viacheslav Vasyliovych ("we", "us", "our"). We want you to be satisfied with our service and we aim to handle all refund requests fairly.

1. Who handles your payment

Card payments and refund processing are handled by our acquiring bank, Monobank (JSC "Universal Bank"). PE Priymak Viacheslav Vasyliovych is the seller of record for these subscriptions and issues refunds directly. Refunds approved under this policy are returned to your original payment method through Monobank.

2. Subscription Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

Your paid plan remains active until the end of the current billing period
You will not be charged for the next billing period
Your account reverts to the Free plan after the paid period ends
No partial refund is issued for the remaining days in the current billing period, except as required by your statutory rights (see section 7)

3. 14-Day Refund Window

If you are unsatisfied with the Service within the first 14 days of your initial paid subscription (monthly or annual), you may request a full refund of that first payment. The 14-day window starts on the date of your first paid invoice.

The 14-day window aligns with the statutory cooling-off period for digital services under EU and UK consumer law and is offered to all customers regardless of jurisdiction.

4. Other Refund Eligibility

Outside the 14-day window, we offer refunds in the following situations:

Service outages - If Status Harbor experiences a significant outage (more than 24 cumulative hours in a billing period) affecting your monitors, you may request a prorated refund for the affected period
Billing errors - If you were charged incorrectly (e.g., duplicate charges, wrong amount), we will issue a full refund of the erroneous charge

5. Non-Refundable Situations

Outside the 14-day window and the eligibility cases above, refunds are generally not issued for:

Partial months of service after the 14-day window
Downgrade from a higher plan to a lower plan mid-cycle
Accounts terminated due to Terms of Service violations
Failure to cancel before a renewal date

6. How to Request a Refund

To request a refund, email us at [email protected] with:

Your account email address
The reason for your refund request
The billing period or invoice in question

We aim to respond to all refund requests within 3 business days. Approved refunds are processed through Monobank back to your original payment method and typically appear within 5-10 business days, depending on your bank or card issuer.

7. Statutory Consumer Rights

Nothing in this Refund Policy limits or overrides the consumer rights you have under the laws of your country of residence. If you are a consumer in the European Union, the United Kingdom or another jurisdiction that grants statutory cancellation or refund rights for digital services, those rights apply in addition to the terms set out above and prevail to the extent of any conflict.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. We are committed to resolving billing disputes quickly and fairly. Initiating a chargeback without contacting us first may result in account suspension.

9. Annual Subscriptions

For annual subscriptions, the 14-day refund window in section 3 applies from the start of the subscription. After 14 days, annual subscriptions are non-refundable, but you may cancel to prevent renewal. In exceptional circumstances we may offer prorated refunds for the unused portion of an annual subscription at our discretion.

10. Contact and Operator

The Service is operated by PE Priymak Viacheslav Vasyliovych (the legal entity behind the "Status Harbor" trading name). For billing questions or refund requests, contact us at [email protected].